|
Overview
We consider you both a customer and a partner in our common success. The Assemble team of technical, marketing and support professionals is dedicated to one thing: Delivering you a sustainable and profitable future as a conferencing service reseller fast.
Our exclusive focus is to launch you into the conferencing marketplace with the most technologically advanced conferencing solution within 30 days.
We provide a complete conferencing turnkey solution covering all aspects of the service, from the bridge to the administration and billing systems. We develop, manage and support all the technical elements of the service, allowing you to focus on customer acquisition.
Becoming an Assemble partner ensures you have access to the widest variety of conferencing features and our exclusive dedication to your success.
Real-Time Provisioning (Web Admin)
Assemble has the most versatile, customizable and user-friendly web-based administration tool in the conferencing market. All provisioning, billing and reporting functions are connected to our Web Admin application, eliminating multiple data entry points that add error and time to your business.
From Web Admin you can:
- Set up accounts
- Generate pass codes for both audio and web conferencing in real time with the click of a mouse
- Instantly e-mail your clients with all the information they require to use your conferencing service
- Easily control retail rates for individual and groups of customers
- Assign account defaults and change Chairperson's Operating Profile
- Report on your conferencing business with progressively more detailed reports
- Manage customer billing
Customer Self-Serve
The Assemble Customer Self Serve application is a valuable tool that differentiates your business from your competitor’s and helps you easily win customers. From the site, your customer can manage and view information about their accounts online from a simple web interface. From our secure branded Customer Self-Serve web portal, your customers can:
- Log in as an Account Owner or a Chairperson (Moderator) with differing access rights
- Listen to archives of recorded calls
- Change Account codes and Conference options
- Provision, edit or print details of Chairperson accounts
- View/download conferencing reports and billing information
We are dedicated to giving your customers complete, easy-to-use account access through our Customer Self-Serve application.
Billing and Reporting
We understand that flexible billing options are the most important element of a successful turnkey conferencing service. The Assemble billing solution is the most advanced, user friendly and “easy to customize” billing product offered on the market today. Our billing system is integrated directly with the conferencing bridge, allowing flexible billing options. Best of all, its intuitive web interface makes it totally self-service.
Our flexible billing innovations include:
- Easily exported Call Detail Records (CDRs) you can integrate with your existing billing platform
- Invoice images for printing your own invoices, eliminating the need for you to develop a billing platform
- Flexible and extensive web administration tools that provide detailed reports and reflect sales channel performance (output in CSV or Excel format)
- Support from our IT experts to help integrate our billing solutions with your business
Our standardized reports include:
- Master Agent, Sales Agent, Account, Chairperson and Call Detail views
- Brandable call type descriptions
- Pick the timeframe to view and the ability to export to Excel
- View total minutes, number of participants, amounts billed and more
Sales and Marketing Support
We provide complimentary sales and marketing support to our new conferencing partners. Our marketing coordinator will work with you to provide your business with:
- User Guides
- Branded end-user Welcome Kits, including a product brochure and wallet cards
- Branded websites for Web Admin, Customer Self-Serve and web conferencing entry pages
- Web Admin User Manual
- Training of your sales force
|
 |
|
